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Judicial Council staff flag captioning display and brief delay on Granicus stream
Summary
During a virtual technical call, participants said a recently generated Granicus static link added a large header that reduced visible caption lines; attendees agreed to send screenshots and recordings to vendors and have the technical team recreate the link to restore full caption visibility.
Participants in a Judicial Council technical call raised accessibility and display problems with the captions on the Granicus stream for Judicial Council of California meetings, saying a recently generated static link includes a large header that reduces the captioning window.
Speaker 3 reported that the embedded player now shows "at most 1 line of captioning" and that "that should not be there," which contrasted with earlier meetings where the standalone caption window showed "4, maybe 6 lines of captioning." Donna, who identified herself by first name, said she had posted a screenshot from a past meeting to show how the captions looked without the header.
The issue matters for public access: the group noted the static link type embedded in sites or notices (an ICS-style URL) appears to carry layout coding that inserts the header, while other link types — a standalone player and an alternative VITAC screen that requires a meeting ID — present different caption views. Speaker 1 and others said some links are for internal use and others are public, underscoring the need for the public-facing version to maximize caption visibility for viewers in English and Spanish.
On technical causes and timing, Speaker 1 asked whether the captions’ late start was a concern. Speaker 2 said caption latency depends on whether captions are generated automatically or by a human captioner and that "it shouldn't be more than a few seconds," recommending the team follow up with vendors about any abnormal delay.
For next steps, participants agreed to capture screenshots and share the meeting recording with vendors for diagnosis: Speaker 2 said they would take the problem back to the technical team and recreate the static link without the header, and the group asked Viasat and RTS (Jonathan, who joined the call) to review the evidence and "circle back" with fixes. No formal motion or vote was recorded; attendees treated the item as an operational follow-up rather than a policy decision.
The call concluded after participants confirmed they would send the screenshots and recording to vendors and technical staff for remediation. No timetable for the fix was specified.
