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Board plans content overhaul and plain-language updates; DCA to standardize website templates
Summary
Staff said BCE will focus on content modernization and plain-language standards in 2025 while DCA—s Office of Public Affairs will standardize website templates; staff cited language-access needs and said real-time translation services are available for enforcement and public communications.
The committee reviewed Strategic Plan Objective 3.5 on Dec. 16 and heard that the board will focus on content updates and language accessibility while the Department of Consumer Affairs— Office of Public Affairs leads template and look-and-feel changes across programs. Miss Walker said BCE staff have completed training in California—s plain-language standard and that DCA has translation and real-time video-translation services available for public interactions.
Walker reported that DCA—s Office of Public Affairs is standardizing the appearance of program websites and anticipates rolling out templates in the latter half of 2025. She said the board currently has two consumer-facing publications and needs to modernize them and add licensee resource materials that connect licensees to state-level resources beyond BCE requirements.
Committee members raised accessibility questions (color contrast, screen-reader compatibility); Walker said the board meets current accessibility standards and the chief information officer signs off annually, though design details such as logo color may be adjusted in 2025. Walker said website analytics show high use of meeting, licensing and continuing-education pages but low engagement with consumer pages, which staff want to expand.
Staff will request updated website metrics from the Office of Information Services and bring revised content and proposed committee-review drafts to the board and committees in 2025.
