Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Customer questions accuracy of new meters as staff offers account review
Summary
A customer told the Englewood City Water and Sewer Board his bill implied daily summer use near 1,000 gallons; staff said usage data exists in the back end but is not appearing on bills because of vendor implementation problems and offered to review his account and dispatch field staff if needed.
Jake Gilbert told the Water and Sewer Board he could not find meter-usage information on his new bills and that his summer bills implied he used “over a 1000 gallons a day on average,” though prior November–December 2023 readings suggested about 91 gallons per day.
City staff acknowledged the rollout of a new billing system in July created visibility problems. “We have the information. It’s just it’s not showing up on the bill,” Peter said,…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
