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Public commenter alleges recurring NV Energy billing errors; PUC accepts staff recommendation on complaint 5A
Summary
At the Public Utilities Commission of Nevada, a public commenter tied a formal complaint to agenda item 5A alleging repeated credit-card billing errors by NV Energy and asked for verification of resolution, staff training and compensation; after discussion the Commission accepted staff recommendations on 5A and directed follow-up and a related workshop.
Chair Haley Williamson opened the Public Utilities Commission of Nevada meeting and the commission moved through a set of staff and hearing items Monday before taking public comment tied to agenda item 5A.
A public commenter identified in the record as Mr. Salmon said his "complaint in item 5A arose out of credit card billing that was not being done appropriately by the Utility NV Energy." He told the commission he had tried to resolve the matter with customer service and several named NV Energy staff without success and that the issue had persisted for about a year and a half. "I even went as high and I want to name names so that…
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