The Richland County Child Support Agency reported a tri-annual review by the state's Bureau of Child Support that identified six findings of noncompliance; agency director Nava said each finding was corrected promptly and the office adopted several recommended discretionary items.

Nava summarized the findings and fixes: a job classification for her position was corrected with the state; administrative complaint procedures were updated to ensure required letters are mailed within 10 days; a remote-work policy specific to IRS compliance was drafted and sent to Administrator Clements and MIS for review; a required background check was completed for a rehire; keypad combination access was updated and an authorized-access list was created and is regularly reviewed. Nava said five discretionary recommendations were also adopted to avoid future findings.

The agency reported performance numbers through Sept. 30: it met three of four state benchmarks and exceeded statewide averages in paternity establishment and arrears collection. Nava said the agency's arrears collection ended the quarter at 81.59% (state average ~68.14%). Nava acknowledged some findings stemmed from lack of awareness of state requirements and described conversations with HR and other administrators to prevent recurrence.

Nava also noted staffing updates: a part-time clerical hire (Jackie) resigned for medical reasons and the position is open; interviews were to be scheduled the following week. Nava said the office expects a third-quarter reimbursement that should improve projected revenue for the year.

The report was presented as part of regular agency updates; the committee had questions about staff attrition and quality, and Nava emphasized corrective steps already taken and ongoing compliance monitoring.