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OMA says med-portal rollout still bumpy but reports thousands of processed applications
Summary
The Oklahoma Medical Marijuana Authority told its Executive Advisory Council that the new med portal, launched Oct. 21, has processed thousands of applications but continues to generate problems for staff and licensees; OMA pledged fixes and shared early usage statistics.
The Oklahoma Medical Marijuana Authority told its Executive Advisory Council on Nov. 19 that its new med portal has processed thousands of transactions since going live but continues to produce operational problems for staff and licensees.
Director Danielle said the portal work began after problems with the prior vendor and an RFP launched in January 2023. The system went live Oct. 21, she said, but "we are all still here having many problems," and staff have worked overtime to mitigate issues. "Please don't blame them. They are public servants coming to work to do a job," she said.
OMA gave several usage figures to the council: the portal received more than 7,700 individual applications since the launch, of which 7,105 have been approved; 24,499 users have successfully logged into the system; 421 commercial license applications were submitted successfully through the portal; and the call center has logged 388 portal-related tasks.
Council members pressed OMA on safeguards before upcoming changes to Metrc tracking. Lee Rhodes, OMA's QA lead, said Metrc's unit-based tracking change was tested in Metrc's development environment and internally by OMA but not in live operator environments. Several council members volunteered their operations as potential pilots; OMA said it would explore live testing prior to the Dec. 1 effective date.
OMA also said inspection reports will appear in the portal five days after inspections and may flag "potential violations" while investigations continue. The agency noted OSBI/FBI fingerprinting processes remain in progress and that warehouse permits for licensed transporters are now available on the portal.
The director told the council she would continue to press the software team until remaining defects were resolved and requested members report persistent issues so the agency could address them.
The council did not take a formal vote on portal policy at the meeting; OMA said it will return with any recommended changes and pilot results at a future session.
