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Kootenai County staff to evaluate T‑Mobile proposal after complaints about Verizon service
Kootenai County Board of Commissioners · December 10, 2025
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Summary
Staff reported T‑Mobile offered plans that could save about $7 per line and may cover replacement phones; commissioners asked staff to prepare a full proposal, check procurement rules and coverage at county sites, and confirm device‑buyout commitments.
Sarah Masters told the board that T‑Mobile representatives approached the county about replacing Verizon as the county’s cellular provider. Masters said the county has struggled with Verizon customer service and online management, and that an initial review shows potential savings of…
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