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Kingsport approves $136,900 amendment to Raftelis agreement for new billing software
Summary
The council unanimously approved a $136,900 contract amendment adding 584 hours to Raftelis' work supporting the city's customer information/billing software conversion, with a projected April go-live to complete data conversion.
The Kingsport Board of Mayor and Aldermen on Dec. 2 approved a resolution to amend and extend the city's agreement with Raftelis Financial Consultants LLC to support implementation of a new customer information system (CIS) for utilities.
City staff said the amendment adds 584 hours of Raftelis support at a total value of $136,900 to assist with data conversion and consulting as the city prepares for an estimated April go-live. "In order to achieve that, we need to get some additional hours from Raftelis," staff said during the presentation. The city noted Raftelis has worked with Kingsport on multiple prior projects.
Vice Mayor Duncan moved approval; Alderman Phillips seconded. The council voted 5-0 to approve the amendment.
What happens next: Staff will continue data conversion and implementation work toward the April target. The transcript did not specify contract amendment funding sources or whether the amendment requires additional budget adjustments beyond those already under consideration.
