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Moore officials review replacement for troubled CAD/RMS; Tyler Technologies recommended
Summary
Police officials presented a plan to replace the city’s aging PTS computer-aided dispatch and records system with Tyler Technologies’ enterprise suite, citing longstanding performance failures, an expected 12–18 month rollout and estimated near-term costs of roughly $1.0 million (product, hardware, implementation and first-year SaaS).
Police Chief Todd Gibson briefed the Moore City Council on a recommended replacement for the city’s computer-aided dispatch and records management system, telling the council the current PTS product purchased in 2018 “did not deliver as promised.” Gibson said the city pursued legal action and reached a managed settlement with PTS and that vendor support will end after 2026, prompting the need for a new system.
Gibson and staff recommended the Tyler Enterprise Public Safety Suite. He described the project as a combined CAD (dispatch) and RMS (records) effort that would improve dispatch prioritization, mobile reporting for officers and data integrity across patrol, detectives, court…
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