Moore officials review replacement for troubled CAD/RMS; Tyler Technologies recommended
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Summary
Police officials presented a plan to replace the city’s aging PTS computer-aided dispatch and records system with Tyler Technologies’ enterprise suite, citing longstanding performance failures, an expected 12–18 month rollout and estimated near-term costs of roughly $1.0 million (product, hardware, implementation and first-year SaaS).
Police Chief Todd Gibson briefed the Moore City Council on a recommended replacement for the city’s computer-aided dispatch and records management system, telling the council the current PTS product purchased in 2018 “did not deliver as promised.” Gibson said the city pursued legal action and reached a managed settlement with PTS and that vendor support will end after 2026, prompting the need for a new system.
Gibson and staff recommended the Tyler Enterprise Public Safety Suite. He described the project as a combined CAD (dispatch) and RMS (records) effort that would improve dispatch prioritization, mobile reporting for officers and data integrity across patrol, detectives, court and records divisions. “They can’t provide us what they promised us,” Gibson said of the current vendor, noting operational limits that keep officers from completing reports in the field.
Greg Wandre, director of public safety for Tyler Technologies, told councilors the proposed cloud-based system includes redundancy features that allow dispatcher workstations and in-vehicle laptops to operate autonomously during an internet outage and synchronize back to the cloud when connectivity returns. "We'll know precisely where that caller is located," Wandre said, describing geolocation and proximity-dispatch functions that can recommend the closest available unit to an incident.
Staff outlined an implementation timeline the vendor described as 12–18 months and preliminary cost estimates that include a Tyler product price of about $952,000, additional hardware in the $125,000–$130,000 range for in‑car devices and an estimated near-term implementation/first-year total in the ballpark of $700,000–$800,000 depending on travel and scope. Over 2025–2027, staff presented overall program costs approaching $1,000,000 when implementation, travel and initial SaaS fees are included. Council was told staff is negotiating a seven‑year software service agreement, with a 3% year‑over‑year increase beginning in year four.
Council members asked about cloud redundancy, the ability to set priority rules, training and vendor support. Tyler representatives said they provide 24/7 support and train internal “super users” during implementation; they also noted online learning resources (“Tyler University”) to reduce long-term retraining costs. Fire and court representatives described how improved geofencing, automated on‑scene time capture and interoperability could help with response times and insurance-service‑office (ISO) reporting.
Gibson emphasized the project is informational that night; no procurement or contract vote occurred during the meeting. Staff said they would return with a formal contract and funding proposals for council action after continued due diligence.
