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City manager: Jackson City will not shut off water for nonpayment in December
Summary
The City manager announced Dec. 2 that Jackson City will not complete any nonpayment water shutoffs in December due to double charges from the payment vendor, data migration issues and a compromised Code Red alert system; the city plans new communication and payment systems in January.
At the Dec. 2 meeting, the City manager informed council and the public that "the city will not be completing any nonpayment shutoffs in December." The manager said three operational problems created a "perfect storm" that led to the decision: customers were double-charged by the payment vendor Point & Pay, legacy account data carried into the city's cloud migration caused incorrect bills for some addresses, and the Code Red emergency/notification system was compromised, limiting the city's ability to send shutoff notices.
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