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City plans to restore standard utility billing, offer payment plans and resume disconnects in February
Summary
After stabilizing billing operations, staff proposed returning to standard billing next month, offering payment plans through the end of 2026 for delinquent accounts, and resuming shutoffs in February for customers over 90 days delinquent who have not enrolled in a plan.
City Administrator Jim Clifford and Finance Director Linda Williamson told the council that billing operations have returned to regular cycles following a system transition and that the city paused late fees and shutoffs during the disruption. Staff reported about 10% of accounts (1,267) are 90 or more days delinquent, including 172 accounts with no payments in…
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