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OMA director acknowledges MED portal problems, says fixes are underway
Summary
OMA Director Adria Berry told the Executive Advisory Council that the agency’s new MED portal, launched Oct. 21, has produced both progress and persistent problems; Berry pledged continued oversight and described user and compliance metrics while urging patience with staff handling the rollout.
OMA Director Adria Berry told the Oklahoma Medical Marijuana Authority Executive Advisory Council the agency’s new MED portal has improved some functions but continues to produce significant operational problems that prevent staff from doing their jobs easily.
“We have worked on this since January 2023,” Berry said, noting the agency started the RFP process after persistent problems with the prior system. The new portal went live Oct. 21, she said, and the agency has since recorded thousands of portal interactions.
Berry described the strain on staff and licensees: “The team…
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