OMA Director Adria Berry told the Oklahoma Medical Marijuana Authority Executive Advisory Council the agency’s new MED portal has improved some functions but continues to produce significant operational problems that prevent staff from doing their jobs easily.

“We have worked on this since January 2023,” Berry said, noting the agency started the RFP process after persistent problems with the prior system. The new portal went live Oct. 21, she said, and the agency has since recorded thousands of portal interactions.

Berry described the strain on staff and licensees: “The team at OMA has shown up, worked overtime, and done everything in their power to make this work. It is not their fault. Please don't blame them,” she said. She added that the agency would not “let my foot off the gas until every issue is fixed.”

At the meeting Berry provided usage statistics the record lists as “over 7,700 individual applications” received since launch and said inspection reports are being delivered to licensee portals within five days. The transcript also contains an approval figure that appears inconsistent with the applications number; that apparent discrepancy could not be confirmed from the meeting record alone and may reflect a transcription or reporting error.

Berry said the portal already supports commercial licensing: compliance inspectors have used the inspection software since April and OMA recorded 2,490 inspections in the portal since that time. She also said 421 commercial license applications have been successfully submitted through the portal and the call center has logged 388 portal‑related tasks.

Council members urged careful testing and rollout steps. One council member offered their business as a test site; Berry said the agency is checking whether Metrc’s unit‑based change can be validated by a real‑world operator before the Dec. 1 deadline.

Berry said OMA is working to improve turnaround times in commercial licensing and that, with full data migration and cleanup, the portal will better support same‑day processing and prevent licensees from being disadvantaged by agency delays.

Next steps: Berry said OMA’s team would continue to press the vendor for fixes, monitor portal metrics and report back to the council at its January meeting on both technical progress and any remaining operational gaps.