Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Homelessness topic
No spam. Unsubscribe anytime.
Haven for Hope tells Leon Valley council its street outreach pilot enrolled 270 people and doubled HUD engagement rates
Summary
Haven for Hope told the Leon Valley City Council that its Bexar County-funded street outreach pilot (Aug. 2024–Sept. 2025) enrolled 270 unsheltered people into HMIS and got 124 into shelter — roughly a 46% engagement rate, about double HUD averages, the presenter said.
Alberto Rodriguez, vice president of operations for Haven for Hope, told the City of Leon Valley on Nov. 18 that a two-person outreach team working in a county-funded pilot enrolled 270 unsheltered individuals into the county Homeless Management Information System (HMIS) and connected 124 of them to shelter services.
“We've served 270 individuals and enrolled them into our HMIS system,” Rodriguez said, adding that 124 accepted shelter services, “That is a 46 percent success rate.” He contrasted that figure with national HUD street-outreach averages of 15%–25%.
The presentation said 111 of the 124 who accepted shelter services were enrolled by Haven for Hope; 52 of those 111 had remained out of homelessness at the time of the report — an early sign of housing retention, Rodriguez said. The presenter also reported an average shelter stay at Haven for Hope of about 54 days.
Council members pressed for clarification of percentages and methodology. “So the 52 out of the 111…what number are you referring to?” Councilor Campos asked. Rodriguez acknowledged an internal discrepancy on one percentage and pledged to follow up by email with corrected figures.
Rodriguez highlighted Haven for Hope's campus model — a low-barrier south campus and a transformational north campus — and the organization's network of 75 partner agencies (43 with campus offices and 26 referral partners). He said the outreach program targets individuals who do not reside in the city of San Antonio but are unsheltered in Bexar County, and that the pilot began Aug. 1, 2024 in Leon Valley.
Councilors and staff also discussed follow-up metrics, including longer-term housing retention, and requested future updates once a full year of housing-retention data is available. Rodriguez said staff would provide more precise percentage calculations and promised additional information to council by email.
The council thanked the presenters and volunteers for the outreach work and encouraged continued collaboration as the program moves from pilot to funded status.
