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Rochester district reports progress but lingering payroll problems after Oracle rollout
Summary
District officials said the number of open Oracle payroll support tickets fell from ~1,797 to 897 and unpaid payroll‑related cases dropped from ~582 to 195; administration outlined added vendor support, staff hires and contingency planning including evaluating alternative payroll providers.
District finance leaders told the Rochester Board of Education on Nov. 20 that Oracle payroll remediation has made measurable progress but systemic issues remain.
CFO Michael McDowell said the district reduced overall ticket counts from about 1,797 a month earlier to 897 and that roughly 178 of the earlier 582 people who reported not getting paid have been resolved. "Today, this number is 897," McDowell said, and he described an intensive triage process, additional temporary hires and a…
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