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Knox County 9‑1‑1 director and IT staff report migration timeline and system upgrades

Knox County Board of Commissioners · December 11, 2025

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Summary

9‑1‑1 Director Laura Webster told commissioners Knox County will begin planning for migration to the Ohio SCNET next‑generation core services in 2026, enabling text‑to‑911. IT staff reported server consolidation, cybersecurity guidance sent to partners, a jail commissary go‑live and monthly panic‑alarm testing.

Laura Webster, Knox County’s 9‑1‑1 director, briefed commissioners on public‑safety communications and training at the Dec. 11 meeting, saying year‑to‑date call volumes are up and that the state has reached out to begin planning Knox County’s migration to Ohio SCNET, the next‑generation core services platform slated to begin county work in 2026. Webster said the migration will enable text‑to‑911 and that staff are discussing a proposed timeline with the state.

"We are discussing the project details and a proposed timeline with them, but it will be sometime in 2026," Webster said. She also reported that two trainees passed the public‑safety telecommunicator class and will move on to emergency medical dispatch training.

Kyle Webb of the county IT team updated the board on related technology work: consolidation of juvenile and probate court servers onto county infrastructure, assistance migrating the board of elections and veterans building to a new access control system, and a cybersecurity program template the county distributed to partner agencies. Webb said the county assisted with the recent jail commissary system go‑live and will replace the main firewall in early spring. He described a change to panic alarm testing frequency: after safety‑committee discussion, the county will test monthly rather than more frequently to maintain effectiveness.

"No news is good news kind of scenario there," Webb said of the recent systems go‑live and initial tests.

The board asked staff to continue coordination with state 9‑1‑1 officials and county partners. Staff will return with timelines and budget estimates as project planning progresses.