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Cleveland council approves Active Net recreation software after demo
Summary
After a live demonstration from Active Network, Cleveland City Council voted 5–0 to move forward with Active Net for facility reservations, registrations and payments. The vendor estimated a one-time implementation fee just under $6,000 and an annual subscription under $5,000 with an 8–10 week go-live timeline.
Cleveland City Council voted unanimously Dec. 9 to proceed with Active Net, a recreation-management platform the city plans to use for ballpark and civic center rentals, program registrations and online payments. The motion to move forward was made by Councilman Julius Buckley and seconded by Councilman Brent McWaters; Mayor Danny Lee announced the motion carried 5–0.
Ashley Carter, the city staffer who coordinated the project, introduced a live, tailored demonstration from Active Network representatives Brian (Active Network presenter) and technical engineer Paul Hiller. Hiller walked council through account creation, parade registration workflows and facility reservations, saying, “This is what the online side of ActivNet, is, could look like for you all,” and showing how the system stores waivers, receipts and participant data to reduce repetitive paper forms.
The demonstration showed reservation types (league games vs. practices vs. birthday parties), automatic availability checks to prevent double-booking and options to automate lighting fees for bookings that cross sunset. Active Network staff explained payment processing is handled through the vendor’s parent company, Global Payments, and described refund options — noting that card-network refunds typically appear in two to three days. Council members asked about bulk emailing capabilities and were told targeted communications and saved templates are included in the base functionality.
On costs, Active Network presented a one-time implementation fee (essential package) just under $6,000 and an annual subscription just under $5,000. The vendor estimated an eight- to ten-week implementation timeline that includes services, training and access to an online Active Net Academy for staff training. After council questions about facility coverage, staff confirmed the package would include city-owned facilities such as the Log Cabin and Sam Wylie pavilion.
With the approval, staff will proceed with contract and implementation steps and coordinate final hardware needs (pin pads, receipt printers) and training schedules. The council did not discuss specific contract language on the record; staff will return with procurement paperwork if required.
