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Adams County commissioners approve emergency move to cloud phone system to address dropped 911 calls
Summary
The board approved a special‑purchase emergency contract with All Star (via an intermediary) to replace the county’s aging phone terminations with a cloud-based system, citing dropped calls and 911 reliability concerns; IT Director Mike Brown was authorized to sign agreements after attorney review.
Adams County commissioners on Tuesday authorized an emergency, single-source purchase to replace the county phone system with a cloud-based solution from All Star Communications (through an intermediary), saying the change is needed to address dropped calls and failures that have affected emergency 911 call handling.
Legal counsel told the board the county can use special‑purchase procedures in Indiana Code (5‑22‑10‑4, 5‑22‑10‑7 and 5‑22‑10‑8) when emergency conditions or compatibility concerns make one vendor the only reasonable option. The counsel said commissioners had heard evidence that “we’ve got dropped calls. We’ve got calls going into our 911 center … that aren’t being received,”…
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