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Benchmarking: DRS is cost-competitive but faces complexity and IT-project-driven costs
Summary
DRS staff told the LEOFF2 board CEM benchmarking places the agency near median on service and low on per-member cost ($91), but major IT projects drive a meaningful share of current spending; excluding major projects, cost per member falls to about $65.
DRS budget and performance staff presented CEM benchmarking results to the board on Nov. 19, noting that the Department of Retirement Systems compares favorably to peer pension administrators on cost per member and service measures but ranks high on system complexity.
"DRS is right, right near the median, right near the average," said Seth Miller, describing the service score…
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