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DRS annual briefing: serves nearly 1,000,000 members, reports progress on security and CorePAM modernization
Summary
Department of Retirement Systems Executive Director Catherine Leathers told the LEOFF2 board DRS serves almost 1 million customers, reduced call-hold times toward a 2-minute goal, and plans to go live with its CorePAM pension modernization project around September 2027; she said the project has remained under budget to date.
Department of Retirement Systems Executive Director Catherine Leathers told the Law Enforcement Officers' and Fire Fighters' Plan 2 Retirement Board on Nov. 19 that DRS administers eight pension systems (15 plans) and serves nearly 1,000,000 people in Washington.
"In fiscal year 2025, we collected $5,600,000,000 from our 1,400 employer partners in contributions, and we paid out about $8,900,000,000 in benefit payments and contribution refunds," Leathers said. She told board members DRS manages those payments with a staff of roughly 300 team members who handle member experience,…
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