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HEAP season opens in Greene County; staff report extraordinary call volume and application backlog
Summary
County staff said heating-assistance (HEAP) season opened with a surge of calls—871 on the first day and hundreds more afterward—leaving roughly 700 applications in the queue and straining phone and intake systems. State equipment-repair funding will open on the 11th, amount unspecified.
A county presenter reported that the Home Energy Assistance Program (HEAP) season opened last Monday and that the county experienced an immediate surge in demand: 871 calls the first day and hundreds of calls each subsequent day, with roughly 700 applications already in the intake queue.
Staff described burdens on…
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