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Chautauqua County reports improvements after CPS audit but seeks more Spanish‑speaking staff

Chautauqua County Human Services Committee · December 11, 2025
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

County officials told the Human Services Committee that a Bonadillo Group audit found prior documentation gaps and timeliness shortfalls in child-protective-services records but said performance has improved markedly since Jan. 2024; leaders said recruiting a Spanish‑speaking case management worker remains a priority.

Carmela Hernandez, commissioner of mental hygiene and social services, told the Chautauqua County Human Services Committee on Dec. 10 that an audit by the Bonadillo Group uncovered gaps in child‑protective‑services (CPS) records but that the department has made measurable improvements.

Hernandez said the audit, which reviewed records from before the county’s recent integration of services, found documentation gaps in roughly 40% of cases for timely Statewide Central Register (SCR) history checks and that timeliness averaged about 65% during the audited period. "The audit was conducted by the…

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