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Disabled riders press Broward commission on paratransit safety; county pledges follow-up
Summary
Visually impaired and other disabled riders told the Broward County Commission that paratransit vehicles and complaint handling are failing users, citing late pickups, substitution of contractors and instances of riders dropped at wrong addresses. County staff and the contractor pledged investigations and the auditor confirmed an in‑progress review.
Tenille Brown and other advocates on Dec. 9 urged the Broward County Commission to strengthen oversight of paratransit services, saying riders with disabilities are being put in harm—s way by inconsistent contractor practices and poor complaint follow‑up.
"Transportation is freedom, and it gives [the visually impaired] a sense of safety," Tenille Brown told commissioners before listing three concrete requests: stronger oversight and compliance, mandatory recurring driver training, and a rider‑centered safety standard. She said visually impaired riders are sometimes dropped in "unknown safe locations" and face language and communication…
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