Aqua outlines free lead service-line replacement outreach to Yeadon residents
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Summary
Aqua presented its lead and galvanized service-line replacement program to the Yeadon Borough Council, saying replacements are required by new rules, performed at no direct cost to customers and typically take half a day; Aqua urged residents to use its online inventory map and sign the replacement contract when contacted.
Tommy Grayson, a program manager with Aqua, told the Yeadon Borough Council that state and federal requirements now push utilities to inventory and replace lead or galvanized water service lines and that Aqua will perform customer-side replacements at no direct cost to residents.
Grayson summarized the outreach approach: ‘‘We are conducting outreach to Yeadon currently. We—re sending out mailers. We—re door knocking. We—re calling people,’’ and said Aqua has completed more than 2,000 service-line replacements in Pennsylvania. He described the identification process (residents may upload photos of their pipe), a public online inventory/map to check a property—s status, and the replacement workflow: a signed contract, scheduling with a licensed plumber and a typical half-day field operation that accesses the curb stop with a few-foot excavation to pull or drill in a new line.
During questions, residents asked what happens after they upload photos; Grayson said the company will follow up where records conflict and can send a trained technician to verify. He emphasized minimal tearing of lawns in most cases: ‘‘It—s uncommon that we need to dig a trench, to get the full run-in there.’’ He confirmed the method is commonly used for single-family homes and apartments.
Council members and staff asked Aqua to share pamphlets and slides for borough distribution so residents can avoid scams and verify outreach. Aqua encouraged residents who receive calls or letters to visit its website or call the service line to confirm program details and next steps.
Next steps: Aqua will continue local outreach in Yeadon and provide materials the borough can post on its website and social channels. Residents seeking verification were advised to use Aqua—s map or call the company to request technician verification if their self-submission appears unresolved.