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Villa Park adopts AquaHawk portal to give residents real-time water-usage alerts
Summary
Board approved a customer-portal agreement for AquaHawk (one-time $17,500 setup; annual $15,132) to let residents monitor water usage and receive alerts; staff estimated about $2 per account per year and a five-week implementation.
The Village of Villa Park voted to authorize a customer portal, AquaHawk, intended to let residents view real-time water usage, set alerts for high usage and receive messages by phone, text or email.
Assistant Village Manager Mike Wareham, responding to trustee questions, said staff has replaced most large meters and more than half of smaller meters with units that support detailed readings. Wareham said the system can export usage every 14…
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