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Killeen approves contract to outsource utility bill printing and mailing amid public data-security concerns
Summary
City council approved an annual contract with Infosend Inc. to handle utility bill printing and mailing, a measure staff said will reduce operations burden and modernize bills. Some residents warned of data risks and higher long-term costs; staff said mailings will be handled regionally and data transfers will be secure.
Killeen’s City Council approved, as part of a unanimous consent agenda, a contract awarding RFP 25-37 for utility bill printing and mailing services to Infosend Inc., an outsourcing arrangement city staff said will modernize bills and free utility-collection staff to focus on customer service.
City staff described the contract as an annual expenditure of about $479,016 and said a preliminary comparison shows roughly $7,000 in annual cost savings versus doing all printing and mailing in-house.…
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