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Vendor pitches Onflow communications platform; board asks for baselines and change-management plan
Summary
K12 Insight representative Ellie Brown demonstrated Onflow, a unified inbound communications and service-desk platform, saying it centralizes channels, offers a chatbot, ticketing and dashboards. Board members pressed for baseline data, implementation timelines and assurances about data handling.
Ellie Brown, a representative of K12 Insight, told the Dayton City School Board on Dec. 9 that Onflow is designed to consolidate the district’s inbound communications into a single service desk so departments no longer work in silos. “We’re a unified service desk,” she said, adding the platform routes inquiries to the right staff and provides dashboards to measure response time and stakeholder satisfaction.
Board members asked how the district would measure outcomes such as enrollment, attendance or customer-service responsiveness. Brown said measurable key performance indicators vary by district and…
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