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Riders and nonprofit leaders urge WeGo to fix AccessRide reliability and reduce walking distances to food sites
Summary
At the December MTA board meeting, riders and St. Luke's representatives urged WeGo to address AccessRide cancellations and the half-mile distance many clients must walk with heavy food bags; a rider also asked whether people on SSI will be eligible for the Journey Pass program.
Matthew Studer, a regular AccessRide rider, told the Nashville MTA board he has seen improvements but continues to face long waits when multiple rideshare drivers accept then drop his prearranged trips. "It gets to a point where I think there should be some sort of communication to where when you pick a ride, you need to commit to it," Studer said, noting waits of "20, 30 minutes" when pickups cycle through several drivers.
John Bull, speaking separately during public comment, urged the agency to review its rideshare contracts, saying some vendor terms (he cited Lyft as an example) limit riders to…
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