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Community Transit says Zip Shuttle pilot has exceeded ridership targets in Lake Stevens
Summary
Community Transit reported the on-demand Zip Shuttle pilot in Lake Stevens has exceeded 2025 ridership targets, high youth use and strong customer satisfaction but continues to see peak-time wait times near 20 minutes; the agency plans a recommendation next year on whether to make the service permanent.
Kevin Fusey, project manager for Community Transit, told the Lake Stevens City Council on Sept. 9 that the Zip Shuttle pilot in Lake Stevens has exceeded the transit agency—s ridership goals and earned high user satisfaction. Fusey said the pilot, launched at the end of 2024, has operated with up to seven vehicles and a fare equal to local buses ("$2.50 or less"). He said the program set a 2025 target of 50,000 boardings and reported that, "through November, we were just past 78,000," noting the figure as evidence the pilot has surpassed expectations.
The presentation emphasized who…
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