Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Case Management CAMS topic
No spam. Unsubscribe anytime.
Unemployment Insurance Appeals Board cites faster processing after CAMS migration; CIO outlines remaining work
Summary
At its Nov. 19 meeting, the California Unemployment Insurance Appeals Board reported improved timeliness after migrating appellate work into the CAMS system, while the chief information officer said a completed gap analysis sets milestones to finish modernization; the board also approved meeting minutes and heard staffing and bilingual-pay updates.
The California Unemployment Insurance Appeals Board on Nov. 19, 2025 in Sacramento said recent operational changes and ongoing work on the CAMS case-management system have helped shorten processing times for appeals and field decisions.
Chair Michael Allen opened the meeting by noting that the board had closed 1,408 appellate cases using the CAMS system and that none were closed in the legacy system: "the board closed 1,408 cases, and all closed in the CAMS CAM system," he said. He praised staff across clerical, judicial, management and IT for their work on the transition.
Chief Judge Michael Koutre told the board that October's daily appeal intake remained well below pandemic-era levels and that field offices issued nearly 20,000 decisions in October, reducing the overall inventory by about 1,300 cases. He said field case aging fell to 26.8 days and the field closed more than 80% of cases within 45 days, noting the agency is still short of the 60% target for cases closed within 30 days (October: 33%). "That is a welcome relief for the field offices," Koutre said, adding that Department of Labor measures guide reporting.
Rebecca Bach, supervising administrative law judge for appellate operations, presented appellate-specific timeliness: 54.1% of appellate cases closed within 45 days in October, 81.7% within 75 days, and a case-aging figure of 36.6 days — each exceeding the Department of Labor guideline for that level of review.
John Kamplin, the agency's chief information officer, briefed the board on information-technology work tied to CAMS. He said the agency completed a gap analysis that defined a minimum viable product and an estimated timeline and milestones for finishing the migration and for broader system modernization and security. "With that defined, we're now outlining the detailed tasks required for an estimated timeline, milestones, and a clear overall project schedule," Kamplin said. He added that modernization and security work will continue in parallel even as the current project approaches completion.
Board members asked clarifying questions about whether "bringing the project to a close" meant stopping all improvements; Kamplin and Koutre clarified that the near-term close referred to delivering the migration milestones and that ongoing enhancements and security work would continue afterward. The board also discussed tax petitions, and Koutre explained that tax cases are handled directly by the Office of Tax Petitions and require a separate CAMS build before those cases are migrated.
Bobby Silva provided human-resources and language-program updates. He said recruitment remains quiet, outlined several new hires and pending recruitments, and described the bilingual-pay audit: employees log bilingual work (oral or written) on time ladders; a 10% monthly usage threshold is assessed in November and averaged with May to determine eligibility for a bilingual pay differential. Silva also announced the retirement of Valerie Graziano, who joined the agency in 1998 and held several management roles; he praised her long service to the agency.
Votes at a glance Approval of Oct. 15, 2025 meeting minutes — motion made and seconded; approved by voice vote.
What happens next Board staff will continue to report on CAMS milestones, timeliness metrics and the separate tax-case migration plan as the CIO and chief judge finalize timelines and deliverables. The agency will also complete the May audit to finalize bilingual-pay determinations for the fiscal year.
