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Secretary of State licensing system overhaul cuts average processing from months to weeks, officials say
Summary
The Professional Licensing Division reported that its GOAL online system is fully live, digitizing roughly 220 license types and reducing average initial-application processing from about 133 business days to roughly 18, with several remaining issues noted (reciprocity, call-center backlog).
The Professional Licensing Division (PLB) of the Georgia Secretary of State's office told the General Government Appropriations Committee that a newly deployed online licensing platform has dramatically shortened application processing times and increased productivity.
Todd Zandowicz, director of licensing, said the GOAL system is now fully live and that the division supports roughly 220 license categories across 42 boards, representing about 564,000 license records and 413,000 unique constituents. "Since 2018, new licenses issued have increased 67% and our total applications received has increased 109%," Zandowicz said, arguing that the digital system moves the agency from a paper workflow to an applicant-centered process.
Zandowicz told legislators the change in throughput has been substantial: "Our average processing days was 133 business days in our old system. We have that down to about 18 business days in our new system." He said analyst…
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