Transportation staff presented a notice of proposed rulemaking (NOPR) to the Colorado Public Utilities Commission that would amend TNC (transportation network company) rules to reduce risks from individuals impersonating drivers and to expand transparency on refusal-of-service reporting.

"In May 2025, the Colorado General Assembly passed House Bill 25 12 91, which included provisions specifically aimed at preventing incidents involving an individual impersonating a legitimate TNC driver," said Nate Riley of transportation staff, noting the governor vetoed the bill but that staff explored rule amendments to address safety concerns.

Staff outlined potential changes including requirements to deter so-called imposter drivers, consideration of limited data-sharing among licensed TNCs as a mitigating factor, and clearer reporting obligations for refusal-of-service incidents with appropriate protections for personally identifiable information.

Riley said staff held multiple stakeholder meetings — including a joint TNC and non-TNC session on Oct. 27 — and received written and verbal comments that informed the proposed rules. The commission voted to open the NOPR and refer the matter to an administrative law judge for further proceedings.

Commissioners voiced support for the referral. Commissioner Gilman said the proposal is "an important step in ensuring accountability" and improving safety for riders; Commissioner Plant also agreed.

Next steps include publication of the NOPR, a stakeholder comment period, and administrative-law proceedings to consider the proposed rule language and evidence.