Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
El Paso tax office cites webDEALER rollout and staffing gaps as backlog grows ahead of tax season
Summary
County Tax Assessor‑Collector Ruben Gonzalez told the Commissioners Court that new state law changes and lingering webDEALER system problems have produced hundreds of pending dealer transactions and forced temporary closures of satellite offices while the office retrains staff; commissioners urged documentation, time‑and‑motion analysis and faster staffing fixes.
El Paso County Tax Assessor‑Collector Ruben Gonzalez told the Commissioners Court on Dec. 15 that his office is continuing to work through a backlog of webDEALER transactions created after the state’s HB 718 changes and related administrative rules, and that staffing and training constraints have forced temporary closures at some satellite offices.
“As of last Friday, it’s December 6, we had 500 transactions pending,” Gonzalez said, describing a queue that staff had reduced to about 482 by mid‑December while also noting rejections from the state system and lingering DMV distribution and system errors. He said temporary workers the county provided cannot process cash‑handling motor‑vehicle transactions because their job descriptions do not permit it, and that training newly hired…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
