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Pine County approves EVA AI system for HHS phone operations; first-year cost about $39,400
Summary
The Pine County Board approved purchase and implementation of EVA, an AI-powered phone and eligibility-assistance system for Health & Human Services, with a first-year cost around $39,400 and an expected 3-to-4-month setup period; board discussion centered on staff workload reduction and implementation timeline.
The Pine County Board of Commissioners voted to approve the purchase and deployment of EVA, an AI-powered phone and eligibility-assistance system for the county—s Health & Human Services (HHS) front desk.
Becky Foss, Pine County HHS director, told commissioners that EVA is managed by TIBCO contractors and "it takes about 3 to 4 months, from our conversations with them to set up EVA to where we want it to be," including the ability to handle multiple callers and multiple languages. She said EVA can…
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