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Altman tells panel ChatGPT is already helping small businesses with marketing and operations
Summary
Sam Altman told the panel that early adopters used ChatGPT to solve practical problems—from ad copy to customer emails—citing an Uber driver who used the tool to run a laundromat as an example of scalable small‑business benefits.
Mister Altman described how AI tools such as ChatGPT are being used by small businesses for routine tasks like marketing, document review and customer support.
"One of the ones that really sticks out for me is…in the first six months, I was in an Uber, and the driver...was using it to run basically his entire small business," Mister Altman said, describing a laundromat owner who relied on the tool to write ads, review documents and handle customer emails. Altman said similar early adoption stories recurred as usage scaled.
Why it matters: small businesses often lack access to marketing, legal and customer‑support resources. Panelists said AI can lower barriers to those services and improve small companies’ competitiveness.
The questioner framed the subject as more than a proofreading tool and said small business owners may not fully appreciate the range of possible applications. Mister Altman agreed, noting multiple real‑world examples where AI served as a practical operational aid.
The panel had no recorded vote or formal decision on policymaking related to AI tools during this exchange; the session moved on after the exchange concluded.
