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PURA hearing: questions for Charter and Cox on background checks, contractor training, billing notices and data privacy
Summary
Attorneys from the Office of Consumer Counsel, the Attorney General and PURA staff questioned Charter and Cox about returned-payment fees, contractor background checks and behavioral training, complaint acknowledgement practices, and whether broadcast-TV surcharges and data-impact assessments will be handled transparently post-merger.
Attorneys at a Public Utilities Regulatory Authority late-filed-exhibit hearing pressed Charter Communications and Cox Communications on customer-facing protections and billing transparency as part of ongoing merger review.
Rhianna Ash, a telecom policy adviser for the Office of Consumer Counsel, asked whether the companies would commit to charging no more than $20 for a returned-payment fee following a failed transaction. The question drew an objection from Charter’s counsel and was sustained by the presiding officer; the companies pointed to commitments already set out in their merger…
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