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Chesterfield County presents 2025 citizen survey: 19 measures improved, 9 declined; full report to be published
Summary
County staff told the board the 2025 citizen satisfaction survey showed overall stability across 105 measures, with 19 areas improving and nine declining (largely infrastructure/transportation). Officials said 3,000 residents were invited and the vendor reports results within a ±5% margin; staff will post the full report online.
Chesterfield County staff presented findings from the 2025 citizen satisfaction survey at a board meeting, reporting overall stability across 105 measures and identifying transportation and infrastructure as the clearest areas for improvement.
Tamara Highsmith, a county performance staff member, said the survey is conducted every three years and that "3,000 randomly selected residents were invited to participate" and the results are "statistically significant within a 5% margin of error." She told the board the survey findings are used to inform budget deliberations and departmental planning.
The presenter said most measures stayed consistent compared with 2021: "Of the 105 measures tracked, the vast majority stayed consistent, with 19 areas significantly…
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