Resident demands apology after holiday-event tow; committee hears calls to improve notification

A resident raised concerns about vehicles towed during a recent holiday event, producing photos they said showed a car parked near signage indicating a no‑tow winter zone. The resident called the incident a “black eye” for the town, urged clearer advance notifications (barricades and posted notices rather than social-media-only alerts) and asked the city to reimburse a $300 tow.

"I believe you owe them an apology letter and a $300 check," the resident said. Committee members differed on emphasis: some called the event a success despite the error and urged improvements for next year; others insisted the city should fix notification procedures and consider compensation.

Unidentified Speaker 1 acknowledged that notification could have been better, noted the staff’s heavy workload organizing the event and said the city would look into whether an apology or reimbursement is appropriate. The committee discussed options including signage timing, physical barricades, and clearer posted tow notices with permit numbers and contact information.

The committee did not make a formal reimbursement decision at the meeting; staff said they would examine records and report back.