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Library Board weighs a short 'happiness' survey and branching approach to measure accessibility and needs
Summary
The Library Director proposed short and long versions of an annual ‘happiness’ survey and suggested branching paths for library customers vs. non-customers; board members recommended capping an initial instrument at about 10 questions to reduce survey fatigue and staff will draft a framework and collect suggested questions by email (reply-all prohibited under the Texas Open Meetings Act).
The Library Director (Speaker 3) presented sample surveys and asked the board whether to start with a shorter instrument that could branch to more detailed follow-up questions. Members said a shorter survey would likely produce higher response rates and…
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