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Library Board weighs a short 'happiness' survey and branching approach to measure accessibility and needs
Summary
The Library Director proposed short and long versions of an annual ‘happiness’ survey and suggested branching paths for library customers vs. non-customers; board members recommended capping an initial instrument at about 10 questions to reduce survey fatigue and staff will draft a framework and collect suggested questions by email (reply-all prohibited under the Texas Open Meetings Act).
The Library Director (Speaker 3) presented sample surveys and asked the board whether to start with a shorter instrument that could branch to more detailed follow-up questions. Members said a shorter survey would likely produce higher response rates and suggested an initial cap of about 10 questions and a branching approach that separates library customers from non-customers and follows different question paths.
Board members tied the survey discussion to space constraints and the facility master plan, saying the board needs information on whether demand relates to physical space, e-resources, printed materials or programs. The director said staff can draft a framework for questions, circulate suggested questions to individual members by email (not by a reply‑all chain) because of the Texas Open Meetings Act, and report back next month on progress.
No formal vote was taken on a specific survey instrument during the meeting; the director asked members to email suggested questions or to expect a draft from staff.
