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Stearns County human services rolls out 'EVA' AI assistant, board approves vendor contract
Summary
Stearns County approved the Human Services deployment of an Electronic Virtual Assistant (EVA) that reads client rights, assists staff and handles phone intake; staff said EVA has saved hundreds of staff hours, TIBCO is the vendor, and the board approved the contract and deployment with oversight and monitoring in place.
The Stearns County Board voted to approve item E14 to authorize continued deployment and vendor engagement for EVA, an Electronic Virtual Assistant used by Human Services to handle routine interviews, rights-and-responsibilities readings and portions of phone intake.
Melissa Huberty, Human Services administrator, described three EVA products — EVA Companion (staff support), EVA Interview (reads required rights and responsibilities) and EVA Phones (handles callers routed to 0 on the phone tree). "EVA…
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