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Commissioners press staff on Access Links delays; staff to explore SCOUT and follow up with constituents
Summary
Commissioners raised constituent complaints about Access Links paratransit delays for special‑needs riders; staff said it has connected families with services and will work to explore whether SCOUT microtransit can help those routes, while further operational details remain to be determined.
Several commissioners used their reports on Dec. 11 to raise constituent concerns about Access Links, the county’s paratransit provider, and to press staff for follow‑up.
A commissioner recounted calls from parents in the Chuluota area about long trip times for a special‑needs child — describing multi‑stop trips that took hours — and said…
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