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Daly City trustees approve revisions to library behavior policy covering wheeled conveyances and service animals
Summary
The Daly City Library Board voted to accept revisions to its behavior policy clarifying rules on wheeled conveyances, exceptions for programs with food, and ADA-based treatment of service animals versus emotional support animals; trustees asked staff to return a revised approved copy at the next meeting.
The Daly City Library Board on Oct. 21, 2025 voted by voice to accept tracked revisions to the system’s behavior policy that clarify rules about wheeled conveyances, pets and prohibited conduct.
Library staff presented the policy updates to trustees, saying branch managers had requested changes after encountering items such as shopping carts inside branches. The director told trustees the revisions are meant to address conduct, not single out individuals: "This is about behaviors, and so we wanna be able to welcome everyone," the director said.
The draft expands the definition of “wheeled conveyances” to include bicycles, skates and skateboards and notes that some conveyances brought into branches can affect other users. Trustees asked whether the libraries have secure storage for patrons’ belongings; staff said branches lack spare indoor storage space and that shopping carts were a motivating factor for the change.
Trustees also pressed staff on how animals are treated under the policy. The director explained how federal disability law applies: "The exemption is for animals that are providing a service, a specific service for an individual with a disability," the director said, noting emotional support animals are treated separately and staff have been trained on which questions are permitted.
A trustee suggested replacing the word "malicious" in the forbidden-conduct list with "unwelcome" or "inappropriate" to avoid requiring proof of intent; the director agreed to the wording change. A trustee moved to accept the revisions as presented and to bring a revised, approved copy back at the next meeting; another trustee seconded the motion and the board voted in favor by voice.
Next steps: staff will update the policy language and prepare the revised copy for the board’s review at the following meeting. The director said staff can also research standard signage language about service animals and post guidance if appropriate.
