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Phoenix reports growing use of eviction legal services; staff outline outreach and data steps
Summary
Human Services staff reported 365 applications (Jan–Aug 2025), 222 eligible referrals, 76 closed cases through June with 74% positive outcomes, and plans to extend services to December 2026 while improving vendor data reporting and targeted outreach to high‑filing ZIP codes.
Human Services Director Jacqueline Edwards told the subcommittee the City of Phoenix’s eviction legal services program — launched in January 2025 — is expanding but still refining intake and outcome reporting.
Edwards summarized eligibility and referral pathways: applicants must be City of Phoenix residents or city water customers with household income at or below 80% of area median income; services include mediation, limited and full legal representation, and post‑eviction assistance. Applicants can use an online form at phoenix.gov/evictionservices (English/Spanish) or apply by phone or in person at family service centers.
From January through August 2025 the program received 365 applications; 222 of those met eligibility…
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