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Beaumont outlines 311 upgrades and clarifies how service requests are handled
Summary
City staff detailed how Beaumont's 311 system processes requests—about 6,755 per month on average—and explained changes to make the app and case tracking clearer to residents, including email updates and improved interactive maps for work orders.
City officials presented a workshop Dec. 16 explaining how Beaumont’s 311 center processes citizen requests and what changes are planned to improve transparency and follow-up.
Angie Wright, the city's chief technology officer, told council that 311 has six call takers across shifts (four on weekdays, two on weekends) and handles roughly 6,755 service requests per month, averaging about 226 requests per day. Wright described a distinction the city is implementing between "investigation requests" (the app’s term for incoming tickets that may be closed after an initial…
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