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Ottawa County recipients' rights office reports 52 investigations, committee approves report with edits
Summary
The recipients' rights advisory committee reviewed a quarterly report showing 64 complaints received (52 investigated) with a 48% substantiation rate among investigated complaints and approved the report with staff changes to be forwarded to the board.
Brianna, the recipients' rights officer, told the advisory committee the office opened 23 complaints and closed 25 during the prior three months and that incident reporting remains high, with 242 incident reports in September and 243 in October.
The update, delivered by Speaker 7, also explained the office's use of an incident-report database and an upcoming transition to using the agency's electronic medical record for reporting. "We like to see documentation of unusual things that happen," she said, adding that incident reports can help tie…
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