Brianna, the recipients' rights officer, told the advisory committee the office opened 23 complaints and closed 25 during the prior three months and that incident reporting remains high, with 242 incident reports in September and 243 in October.

The update, delivered by Speaker 7, also explained the office's use of an incident-report database and an upcoming transition to using the agency's electronic medical record for reporting. "We like to see documentation of unusual things that happen," she said, adding that incident reports can help tie complaints to events such as falls or injuries.

The report includes year-to-date complaint tallies: 64 complaints were received, 52 were investigated, and 25 of those investigations were substantiated — a 48% substantiation rate among investigated complaints. Speaker 7 said 12 investigated complaints involved alleged abuse (classes 1–3), of which five were substantiated; 11 neglect complaints included 10 substantiations. She noted that state rules require disciplinary action for substantiated abuse and that a written reprimand is the minimum remedial action for certain abuse findings.

Committee members asked for clarification on where complaints fall outside Ottawa County jurisdiction; Speaker 7 said some investigations are handled by other counties but she often prefers to conduct the investigation when Ottawa County provides services to the person. The committee also discussed the lack of reciprocity in site-visit audits across counties and a shared LRE form that has been vetted with MDHHS to reduce duplicative visits.

Before adjourning the recipients' rights portion, the committee approved the report "as written, then with recommended changes," and requested staff correct a state-generated discrepancy the presenter flagged in the abuse-class reporting. Speaker 1 called for the motion to approve the committee recommendation; the motion carried by voice vote.

The report and the requested edits will be forwarded to the full board for acceptance and then sent to the state as required. The committee also reviewed training compliance (in-person and e-learning options) and policy requirements the state mandates for the annual rights update.