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Moore council approves seven-year Tyler Technologies agreement for CAD and records system
Summary
The Moore City Council approved a seven-year software and services agreement with Tyler Technologies to replace its dispatch and records systems for police, fire and 911; funding will draw on identified 911 funds and asset‑forfeiture monies and the vendor says the cloud service includes 24/7 monitoring and service‑level credits.
The Moore City Council on Dec. 15 voted to enter a seven‑year software‑as‑a‑service agreement with Tyler Technologies to provide a computer‑aided dispatch and records management system for the police department, 911 center and fire services.
City staff said the package includes implementation services and required equipment and that the city has identified funding sources to cover the purchase. "We believe we've identified a funding source," a staff presenter told the council, and said portions of the purchase would be supported by 911 funds and by asset‑forfeiture funds.
Greg Wandre, a director with Tyler Technologies, told the council the company provides around‑the‑clock support. "We provide 24 by 7, 365 support for all of our public safety customers around the country," Wandre said, and added that Tyler operates a monitored cloud solution and that a service‑level agreement in the contract would provide financial credits if the software were unavailable.
Council members asked about updates and long‑term support. Staff indicated software updates and support are included across the seven‑year term and that the system will include computer equipment for vehicles as well as cloud components. The presenter said parts of the system will be housed at the police department dispatch center, with some functionality in patrol vehicles.
Supporters of the purchase said the system will modernize dispatch and records functions and align Moore with other metropolitan law enforcement partners that use the same platform. After discussion, the council moved, seconded and approved the agreement by roll call.
The contract approval allows the city to begin implementation. City staff said further details on contract pricing, milestones and delivery schedules will be provided in subsequent implementation documents and briefings to the council.
