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EMS reports elevated November call volume after hospital CT outage; credentialing and training steps under way
Summary
CMS, Inc. inspector David Adams reported 506 calls in November, attributed in part to a hospital CT outage that increased transfers, and described ongoing statewide revalidation and biannual credentialing work for county EMS staff.
David Adams of CMS, Inc. presented Riley County’s December EMS report, saying November call volume was unusually high — 506 calls — because a hospital CT outage over the Thanksgiving weekend required many patient transfers that temporarily increased workload and reimbursement activity.
Adams explained how crews transported patients to alternate CT facilities and that transfers were billed to the hospital at roughly Medicare rates so patients did not receive the charges. He said the elevated numbers were concentrated at Station 1 with Station 3 and others assisting during the outage. Adams also described the state-mandated credentialing process (now written as a biannual requirement without specific measurement language) and the department’s plan to complete hands-on assessments and a 2026 training calendar. Staff continue to perform 100% call reviews and finalize a protocol-development book expected by year-end.
Commissioners asked operational questions about call distribution and upcoming road construction that could affect response access; Adams said staff are coordinating with KDOT and local partners to minimize service impacts.
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